Hi! I haven’t received my 15000 rewards points for the second week in a row. I got my 25 spins but not the points. 2 days ago I spent over an hour in the chat and was told they were issued but would take 24 hours to appear which they did not. I then spent another 30 minutes only to have my chat disconnect.
Last week after about an hour in chat they resolved the issue but this week I am getting the run around. I never have to even inquire about my rewards on sister sites and don’t understand why I am here. Especially since I STILL haven’t gotten them. @mods please help!
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I am afraid it is already resolved by the CS agent.
I think this is already resolved.
No points or spins on last 2 deposits
These are only added once per week Monday-Sunday. It isn’t added every deposit unfortunately. A new deposit this week will now yield more spins and points.
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I was just now able to regain access to my disabled account ive been locked out of it since the 11/17th when all i nneded was a phone number update but now today the 23rd it finally was fixed and i was allowed acces to my account. And soon as i checked my bonuses i recerived my 25 freespins however i did not receive my weekly player points. I need the points i earned for my 41$ deposit the 17th.
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These would unfortunately be expired as of Sunday of that week if talking about the crypto promotion.
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I haven’t ever recieved anything for being crypto exclusive either
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On our end it doesn’t seem that you have these benefits as part of the program and that you seemingly are removed. You can check gthe program when logged in and what you receive HERE.
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Almost 24hrs since my bitcoin deposit and still haven’t received my rewards?
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Seems you received them after the post, apologies for any delayed response.
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Im not seeing my deposit bonus as-well…. ??
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Welcome to the Community. Can you clarify what deposit bonus you’re missing?
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I made a deposit using crypto
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We unfortunately don’t see you as choosing a bonus to redeem. Note that we could have looked into a manual exception but you’ve used the funds already. Next time if you message us prior to using them we can likely add them afterwards.
Im referring to the points and free spins that are awarded after just simply making a crypto deposit
This requires a minimum $30 deposit unfotunately.