Bitcoin Exclusive Questions

Promotions
#61

And who is eligible? I think I might be eligible for cashback. I don’t think I’ve received it since 2018.

#62

Different players receive different Perks at the discretion of our Promotions Team. I will check your account and send you a PM.

#64

@moderators how come it’s not there yet?

#65

Hi, the bonuses haven’t been issued yet, they should be rolled out a little later.

#66

Not to be annoying but does a little later mean in the next couple of hours or later today? Thanks for your help either way

#67

I’m afraid I couldn’t give you a time when they are added, as they are added by the marketing team. The spins for example do not go live until around 10a ET

#68

Bonuses went in but haven’t received my free spins and reward points. I get it, it’s Monday and I’m dragging ass too :rofl: :rofl:

#69

Note that these benefits can take up to 24-48 hours though we understand they are usually issued earlier. If not provided within this timeframe obviously let us know to ensure you receive them.

1 Like
#70

Have not received free spins or RC credits. It has not been 24 hours, but when it takes this long, they usually are not coming until I contact a moderator. Thank you.

#71

Can you check on my points and free spins to as well please

#72

I haven’t gotten mine yet either but the were a bit slow this morning with the bonuses

1 Like
#73

Hey guys, the promotion states 24-48 hours for rewards to be added, we can manually add them if they are not received after this time.

#74

I got mine it was there this morning.

2 Likes
#75

Am I not eligible for cash back or has it just not been pushed out yet? @moderators

#76

@jewell36 Since your last cashback, your withdrawal total exceeds your deposited total so you aren’t eligible this week either

#77

Thanks Michael

1 Like
#78

@moderators I didn’t receive my free spins or my 15 K rewards points I realize the answer will be I have to wait 24 to 48 hours but it never takes this long and I am concerned about going into next week when the rewards are available again because the last time this happened it took me five attempts to explain that the rewards points I was missing were for the past week and not the current week with the moderators

#79

@jaxd4343 Upopn checking it seems you received the reward points on 20th , and the spins on 21st.

#80

Omg I’m so sorry you are right . I didn’t use the Btc exclusive bonus at that time so I completely forgot. Sorry about that!

1 Like
#81

I been having trouble with bitcoin exclusive here lately. I received my 15,000 points but not my 25 free spins for this week. Do you usually not receive the bonuses together at the same time? TIA