Thank you. How long does it take to get a response on my open ticket?
Iād say 24-48 hours, however, this is an approximate timeframe and it may take longer.
When do i recieve that and how
Once you made the minimum deposit of $30 Prize wheel should be available within 24-48 after the qualifying deposit is confirmed @Asheswin74.
Waiting on my free spins and points too 
You do not get spins and points, you get the daily prize wheel.
This āPrize Wheelā is absolutely THE WORST promotion EVER! Why did you pick 777 Deluxe? I only play that game when I want to lose money. Getting any less than 20 spins makes it extremely likely not to win anything at all! In two weeks I have gotten 20 spins and 10 spins one time and the rest 1 spin or 0 spins. And to add insult to injury your winnings have a 40x playthrough practically guaranteeing you walk away with nothing. If you wonāt change it back to the standard 25 Free Spins on a random game and 15000 points then I just donāt see the value in making any deposits at all. Your games have gotten too stingy and I am lucky to last more than 15 minutes @ 20 cents a spin on a $30 deposit. If you donāt offer at least 100% match I am just not going to bother.
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I deposited and no bonus wheel
seriously! Thatās so whack! And u guys never tell us before hand. So there is pretty much no incentive to b crypto exclusive anymore. I been wondering why my free spins and points havenāt showed upā¦ Wow. No perk store. No decent bonuses. Now no more free spins and points. All that got replaced with about $2.50 if ur lucky on 777. Can I atkeast get my spins and points one last time? Iām the highest level and had no clue of the change.
And the wheel is glitching for me. Couldnāt use it today, keeps sending me back to login. Iām deeply saddened.
Can you please try following troubleshooting steps:
- Clear cache and Cookies
- use another browser or device
- Login from incognito browser.
Please let us know how it goes.
They are trying to save money I think. I got 10 spins on Wednesday and won 0, got 5 spins yesterday and won 0 and 3 spins today and won 0. Itās trash Iād have never even deposited $30 if I knew in advanced that they switched me to this trash bonus. Itās awful.
Me too . Iām in the same boat. I think thatās why they didnāt notify us.cafe used to b the best online casino. ā¦ if I donāt get my free spins and points thatās messed up. Will stay
away till cafe is better
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In regards to the new wheel. Why is getting 1 spin at .20 on one of the worst games even a option?
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@moderators the timeframe to fix the situation with āspin the wheelā is up Iāve waited 2 days to get the 2 spins they never gave me to total 7 spins like the promo says can someone fix this and issue me something to compensate for the 2 spins I never received see attached 5 messages that my spins are ready there should be 7 messages the spin the wheel has an error message this promotion took place of the spins and points for crypto exclusive and Iām very upset I was t notified of the change and then Iām ripped off from my last 2 spins!!!
@Akiko007 Can you please try following troubleshooting steps:
- Clear cache and Cookies
- use another browser or device
- Login from incognito browser.
Omg!!! Iāve tried all the steps itās been over 72 hrs and thatās the help I get unbelievable. someone please get back to me with this issue resolved if thatās in the form of a inconvenience bonus or free spins, I donāt care Iām pissed the crypto exclusive program was changed to begin with and without notice, winning free spins on one of the lamest slots clearly isnāt working out so well - make this right I am owed 2 spins on the wheel from 05/09-05/10, 5 days ago this issue started - compensate me for your casinos error - thanks
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This was already escalated to the marleting team by CS. They will reach out to you when marketing update the ticket.
Where is my bonus wheel its been 2months now if you cant fix this give me my rewards back
@Mgonzalez89 You should be getting the prize wheel, not spins and points.
@supersport35 Apologies for delay, we have just requested an update from marketing.