Hi earlier today I spun the daily prize wheel landed on 200…still waiting for those to loaded onto my account. Could someone please help me out with that?
It looks like these were added.
I’m trying to find out if anyone can tell me the status of my 1,000 free spins I’ve been waiting for. Also, up until last week, every Tuesday I’d receive Perks. Now it’s nothing. No perks, no cash back, no 1000 spins. Any updates would be appreciated.
I spun the wheel a lil after midnight I got 50 spins got the inbox mail ani it said it was credited to my account and ready to play. It’s been 23 1/2 hrs still haven’t received the spins. Escalation team said in an inbox that I would get today???
Thank you Walter
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So what is the good word on the 50 spins
The ticket is still pending for marketing, we have no update at this time unfortunately
Hello there. I still haven’t heard or received anything regarding my 1,000 spins. Is it safe for me to assume that I, most likely, will not be receiving them or anything else, for that matter? That’s a rhetorical question, therefore doesn’t require an answer. I understand very well that as moderators, you all are put in an impossible position. Whereas the “marketing” department, when they do choose to communicate, do so via messages on a platform that doesn’t allow replies. How convenient for them, yes? I am also very aware that customers leaving or threatening to leave means nothing to those in charge.…NADA! There are dozens of others on the internet to take their place. Customer service is secondary, at best. That was snarky of me. Apologies. I have a message for the department responsible but I try to keep my profanity in check. If I don’t, potty mouth doesn’t begin to describe my language and I don’t want to inflict that on you.
Anyhow, I really hate bashing my head against the wall, which appears to be what I’m doing here. That being said, any info you have on this situation is appreciated. However, I have very low expectations, if any. This is no reflection on you moderators, please understand. Your courtesy and unending patience is admirable and appreciated by this particular customer with the bashed in head.
Are there greener pastures beyond Cafe Casino? I wonder…will think on it when my head doesn’t hurt.
Thanks for doing what you to. Your tolerance is inspiring.
@Scottisfogg I totally understand your sentiment. We’re still waiting for the reply I’m afraid. We’re monitoring this matter and we’ll get back to you as soon as any update will be available.
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Thanks. Know that you are appreciated.
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Would you please update me on my free spins?
Hi. So I checked in with customer service to see if they had any info on my 1000 free spins I won on the prize wheel. I had a couple other questions too. Juan B basically said that I am not going to get my free spins, which I’ve suspected, since it’s been over a week and no one from whatever department that’s supposed to handle this, has contacted me. So can any of you moderators give me a reason for this new development? I expect nothing but I’m curious as there must be a reason why my winnings are not being honored. And I’m not here to blame anyone because it’s not anyone’s fault here. I’m just curious
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would you please update me with the status of my 50 spins from the 8th. I’m afraid it’s going to be so long that they tell me that I already got them or you’re not gonna get them. I haven’t like this wheel from the beginning it’s caused nothing but grief.
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@Scottisfogg I read the interaction and I’m sorry if it was misleading for you. We’re still waiting for the final word on this matter. It’s still under review.
@Bigmoneyreed we’re waiting for the update.
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@Scottisfogg, @Bigmoneyreed hey guys, just keeping you in the loop. We’ll get back to you with the final resolution on your cases today.
Thank you for getting back to us
What’s the good word on the spins any resolution?
we’re going to manually add those spins to your account. Our original plan was to have this all sorted out by this evening however, we kindly ask for just a bit more of your patience ( as if you haven’t already been incredibly patient…). We’re working diligently to get this squared away ASAP. Thanks a ton for being understanding – we truly appreciate it!