Thanks for the update Collin I appreciate it. Do you know if the spins have been added already?
@Bigmoneyreed, @Scottisfogg spins should be on your accounts now. Once again, apologies for the inconvenience and thank you for your patience.
@moderators @Walter for says ive been trying to resolve an issue. I finally got 100 spins and on the 100th spin i got disconnected and never got credited for my games. Been asking for a bonus or snything but of course there is no resolution days later. Get a response once very 24 hours
Thanks. I just want a resolution now. I dont care if its in the place of a bonus or somethibf. I dont want to seal with this anymore
Im almost 54 million liftetime points with the site
Thank you Walter. I havenāt had a chance to check my account. Iāll go do that now. Thanks again. You guys are awesome!
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Please excuse my potential errors as I am new to posting in the community. I am not sure who to reach out to anymore. I am missing 100 free spins from August 8th and Iāve been told twice that my issue was escalated. However, the agent I spoke with on the phone and another one in chat told me it wasnāt done prior to today. Do I wait again, and see if they reach out to me? I did that 3 days ago and havenāt heard a thing. Incredibly frustrating, and Iām trying to be patient for a resolution. Any advice is much appreciated.
It was escalated today from what I can see.
CS will reach out to you once they get a reply from the marketing team.
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Thank you so very much for the super quick response. I guess I will wait it out a bit longer and see what happens. I truly appreciate your time!
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@Arnie, I truly mean zero disrespect to you, but this is absurd! I received my escalation email and they told me I am not missing any spins, but they are wrong. I won a 100 free spins on August 6th, 7th, 8th, and the 9th. I didnāt use my free spins from the 6th and 7th until August 8th winning $8.10 from the first 100 spins and $22.10 from the next 100. Mind you, I spun the wheel on August 8th in between my two sets of free spins winning another 100 free spins. I received an email stating they were available but they never showed up. On August 9th I won another 100 free spins and won $7. You can clearly see that if you follow the trail in my transactions. Iām over it. 6 days Iāve been going back and forth and they donāt even do the proper research. Iām tired of trying to convince people to give me what was offered to me. Customer service is just awful and unprofessional. Also, the agents who spoke to me on the phone and chat told me they could see I was missing a set, but that they arenāt able to add them, hence the escalation. Do they even care how infuriating this is for us as customers? Iām done spending my hard earned money here. Have a great day!
@Frecklez04 Iām sorry that youāre dissatisfied with the resolution. We can see that you were able to use the spins on 777 deluxe.
Show me the spins used from the 6th then.
Spins were issued at 11.30 a on the 6th
When did I use them?
Winnings were credited on the 8th at 1.51 a ET
@moderators i got the message that my spins are readyā¦but the spins are not available. It just says to deposit when I open the 777 game and there are no free spins. Can you please check on this.
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So, I made a few deposits in order to continue the prize wheel promo. The first few times I was not disappointed and got 100-200 spins, very nice. In this spirit I continued my deposits but recently my prize spins have returned less and less spins. That has been disappointing considering I look forward to those spins. At this rate my deposits will stop.