Yup same here, same cut and paste useless reply’s from support as well. It gets old …. Anytime errors occur , compensation isn’t provided … same with issues being escalated , never had a reply from the casino on any issues after being told “I will ahead to escalate the matter “….
Hi there. I’m receiving the same error message as everyone else when I try the wheel.
are you able to assist?
were you able to access the wheel?
Thank you very much for all your reports and we’re truly sorry for the inconvenience. This is currently being investigated.
Same. The pretending they know nothing of the issue is the worst.
We’re are aware of the issue. Is currently being investigated as advised on the banner of this post.
Yes, but 3 hours and 43 minutes ago, when I first took the issue here and to customer service, customer service made me feel stupid and acted like I was the problem, when clearly other players were reporting to customer service at the same time as well. It took 3 hours and multiple players before that banner was posted.
Customer services escalated the issue for you, as they rightly should have.
Yes… its been hours…we all deserve to be compensated especially the amount of money we all been putting in to this casino.
Please note that we do not handle compensations on the Forum. This is something that would typically be advised to any affected player via internal message, and/or email.
Guys we are just checking a few accounts, but it looks like this may be expected behavior for certain accounts due to some changes with the wheel that are starting today.
We will circle back with updates.
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@Werddia100 @Ebony09 @Mikecaze @Scottisfogg
please refer to the player message you received on the 11th regarding the changes.
How about me? No email.
Then you were not effected by the changes.
So when will it be back up? I thought you said that’s why it was not working.
It is sill being looked into. But that is why it is not working for some players.
I never got mine