Yes, but 3 hours and 43 minutes ago, when I first took the issue here and to customer service, customer service made me feel stupid and acted like I was the problem, when clearly other players were reporting to customer service at the same time as well. It took 3 hours and multiple players before that banner was posted.
Customer services escalated the issue for you, as they rightly should have.
Yes⌠its been hoursâŚwe all deserve to be compensated especially the amount of money we all been putting in to this casino.
Please note that we do not handle compensations on the Forum. This is something that would typically be advised to any affected player via internal message, and/or email.
Guys we are just checking a few accounts, but it looks like this may be expected behavior for certain accounts due to some changes with the wheel that are starting today.
We will circle back with updates.
@Werddia100 @Ebony09 @Mikecaze @Scottisfogg
please refer to the player message you received on the 11th regarding the changes.