Wagered over 7000 & only received 75 free spins

I see so many people posting and know a few friends that play irl, and they all received an email for the 200 free spins for wagering 1000 and 75 free spins for wagering 500.

I wagered over 7000 so why did I only receive the 75 free spins for wagering 500?!
I tried to talk to chat but felt dismissed and unappreciated, closing my account after I play these 75 lousy spins for my 7600 wagered, while everyone else that wagered 1000 and 500 got 275. Make it make sense.

They said the promotion was random but everyone I know that I introduced to this website received both promotions, doesn’t seem random when you send out emails saying people who wager over 1000 and 500 qualify, the email never says anything about being specially or randomly selected to qualify to participate. This is wildly disappointing.

Hi, welcome to the forum!
To put it in a nutshell for you, email promotions are generally account specific.
This means that while player A would receive a certain promotion or offer, player B may not, or may get a different variation of the offer.
This could be down to things such as deposits, withdrawals, bonuses, gameplay etc.
It is however pretty standard among casino’s, and you may find that you get something that you friends do not in the future.

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I only got the 200 spins I didn’t get the other 75 spins

Do I get the other 75 spins?

If you were notified about the promotion then it should be live.