So i just went to chat, was sent to a “specialist” Gave this genius my screenshot if it being sent. Told me tranfer was already completed and error was on my end. I know the damn thing was completed. It was completed 2 days ago. He’s telling me I’m screwd basically. Says it’s on me and on my end and nothing he can do. Just when i didn’t think i could get more pissed off.
Ive sent am pm am pm over and over. I’m not going to stop. I want my money. I’m sick of no one answering here, or any email I’ve sent. Leaving customers in the dark over their hard earned money. Then i get a "specialist " on chat after 30 min at least and it is so obvious they have no idea customer’s money is being held hostage and somehow, you’ve screwed up peoples deposits. IWANT MY MONEY…
We’re very sorry for the inconvenience. The team has been informed and is aware that there are still some missing deposits. They’re working on the issue and will continue processing them as soon as possible.
No one even responds to my emails… the specialists in chat have no idea whats going on. It has been 3 days now. At the VERY least, Cafe Casino could give rewards points. It is that no one there gives a damn. 3 days? That makes no sense at all. I’ve sent screenshots of the transaction, shown that it was sent, and still nothing. I want my money!!!
Hi @lordjoyner — we apologize for the delayed response and the inconvenience. Please be advised that the team is actively working to resolve the issue, and you will be notified once it is resolved. We kindly ask for your patience and understanding during this time.
It has been 5 freaking days now. I have emailed everyday with no response . The customer service has been terrible. Much more, to not have an issue resolved when i did a deposit with a bitcoin address Cafe Casino gave me and not have it straight by now is just sorry. I deposit thousands of dollars here every month. The only thing I’m grateful about is i did a smaller deposit this time than i normally do. Look at the 10s of thousands I’ve dropped here over the last year.
Hi @lordjoyner , apologies for the delayed response and we truly apologize for the inconvenience this issue has caused. We completely understand how frustrating this must be, and we want you to know that we’re just as eager to see it resolved. Our team is actively working on it for those who haven’t yet received their funds. Please be assured that we are closely monitoring the situation and will provide updates as soon as they become available. We greatly appreciate your patience and understanding during this time.
There was a message on the main page that said you’d get thebissue straight. Now it is no longer there. I feel I’m getting screwed here. Still, no one responds to me via email. It sucks to get taken advantage of and no one here give a rats ass that it is happening. I don’t think you intentionally took my money. I just think Cafe made a mistake and now won’t own it, much less give a damn about it.
Hi @lordjoyner,
I’m really sorry for the frustration this has caused. Our team is actively working to resolve it as quickly as possible. This was not intentional, and we truly appreciate your patience while it’s being corrected.
Hi im in the same boat, been a week and still didnt get my deposit yet, u guy have an estimate on how much longer?
Hi there, thank you for reaching out to us! There are no specific timeframes in place, but for a more detailed review, we recommend reaching out to us via private message with the following information:
- The date of this deposit
- The amount
- The deposit method used
- The deposit reference number and/or wallet address (Once available)