I’m still waiting on my deposit. Almost 24 hours!
The prize wheel still isn’t working. At least, it hasn’t worked for me for two days now.
Sending you PM.
We truly apologize for the frustration this issues has caused. Our team is actively working on resolving the issues, and rest assured, all eligible players will receive their full rewards once everything is sorted.
Thank you for bearing with us
Hi, wondering what is going on with the prize wheel. I have been eligible yet unable to spin for several days now. Since the 21st, to be exact.
Hi @Nickyjumpshot as advised in the banner on the website: The Prize Wheel is on a quick maintenance break. It might not work for everyone right now, but don’t worry — you won’t miss out. Thanks for your patience!
Yeah I saw that but wondering about “might not work for everyone”, which implies that it is working for some people. Is it actually working for some and not for others? If so, what is the differentiating factor? Browser? Device?
Yeah, haven’t been able to use the prize wheel also for a couple days. The banner says it was intended to be a quick maintenance but still unable. Hoping for a real time line soon or for it to just be working again soon. Will we just be awarded multiple daily spins for the days we couldn’t use our spin once it’s back up and running?
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At the moment we do not know exactly what are the differentiating factors but rest assure that we’re working to have this resolved as soon as possible.
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It’s been 5 days!
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We are very sorry for all this waiting time. We truly went through a lot, and we’re grateful for the progress made so far. Rest assured, the promotions will also be fully restored very soon. Thank you so much for your patience and support!
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I reached out to customer service again this morning because the prize wheel is still not working — now going on day three without access. I was told (once again) to redo all the troubleshooting steps, which I did, and it made no difference. The issue is clearly not on the user side.
In addition, I have not received any of my Crypto Club bonuses or any other deposit bonuses. Every time I ask, I’m given the same generic response: “We’re working on it.” It’s now been almost a full week with zero updates, zero solutions, and very little compensation for the ongoing problems.
At this point, this is completely unacceptable and extremely disappointing for loyal users.
We deserve transparency, real updates, and proper compensation — not endless canned responses.
Has anyone actually had these issues resolved? If not, it’s time they address this properly.
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Hello everyone,
We truly understand how frustrating and disappointing it can be not to receive the promotions and rewards you rightfully expected. Please know that your concerns are completely valid, and we deeply regret the inconvenience this has caused.
We kindly ask for your continued patience and understanding as the team works diligently to resolve the issues affecting multiple promotions. The process is taking longer than anticipated, but rest assured, this is only because we are committed to restoring everything fully and correctly — not with quick fixes, but with lasting solutions.
Every concern you’ve raised is being carefully reviewed and is not being ignored. Your loyalty and support mean a great deal to us, and we are committed to making this right.
Thank you again for your patience and understanding during this time.
Good morning just how long will it be to update the wheel and give out bonuses ? This dont make sense. Is there no time frame for this at
All? Just Asking.
It has now been almost a week with no prize wheel. Talked to customer service yesterday and honestly have never been treated so bad in my life. I have been a very good customer and that is not how you treat your customers if you want to stay in business! Customers should be compensated everyday the prize wheel is not working…
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Aw soon as the issues are resolved everything should return to normal, unfortunately we have no new updates at this time.
Then you guys should stop advertising it on your site.
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Anything that is owed to players will be issued.
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