**Urgent Notice: Deposit/Withdrawal and Service Issues – April 20–21, 2025**

Urgent Notice: Deposit/Withdrawal and Service Issues – April 20–21, 2025

We understand that some players are experiencing issues.
We are working to resolve it as soon as possible.
Your account and funds are safe.
We apologize for the inconvenience and will keep you updated here.

2 Likes

Wondering if anyone else has waited hours for a deposit to credit

1 Like

i have. i messaged @moderators hours ago, at the time i made crypto deposit and two hours passed sitll not in my account. That’s like 7 hours ago and still nothing, chat support is unavailable, this is complete BS and No-No. No accountability whatsoever

2 Likes

Thanks for replying. Mines been confirmed 26 times on the blockchain and still nothing. To make rhings worse, i tried to make a withdrawal earlier ajd got some bs message about my previous deposit needed to be confirmed before i could make a withdrawal. I got bored and ended up losing everything i won in the meantime. I miss bitstarz. Way more legit. Cashapp wont send to them though

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I haven’t received my deposit either. Has anyone had these issues before now?

First time

At least I know it’s not my cash app. I guess there’s that. Has anyone been able to get through on the chat?

No, says its unavailable at this time. Im sure itll be all good tomorrow. I wish cashapp still sent to bitstarz. Best online casino ive ever played at. No bullshit

This is the only one I’ve found that was legit. Never used bitstars. All I have is cash app though. Thanks for the reply.

Bro ive cashed out tens of thousamds on bitstars Absolutely no problems with deposits or withdrawal

Still waiting here and their support chat is down. Bitcoin transaction has long cleared. I wonder if their local government got toppled?

Where are they from again?

costa rica. im kidding, not sure but its around the area? still not 100 &+% sure

What’s going on with the site ?

Yeah I deposited btc 2 hours ago and I waited til it finally confirmed just now and it hasn’t registered to my account

And it says chat is unavailable :sob:

It been 2 hour for me too

It must be a big issue because I’m level 7 (2.5 mil+ points) in the rewards program and I always get through to chat quickly- and it straight up says chat is unavailable today and I can’t remember the last time I saw that lol

I wonder how long this gonna take

Could be a while because it’s Sunday night and their tech teams that I assume are contracted probably have minimal staff right now. But they have fixed things quickly before so we’ll see. Hopefully they’ll compensate us for it though

1 Like